LanternWave Support

Welcome to LanternWave! We’re here to help you get the most out of the app—whether you’re a player, parent, educator, or game master.

Getting Started

LanternWave is a creative companion designed to enhance storytelling, tabletop games, and collaborative play through sound, visuals, and interactive tools.

• Create an account or sign in
• Follow the on-screen setup to choose your experience
• Join or start a session using an access code (if provided)
• No advanced technical knowledge is required

Accounts & Access

Sign-In Issues

• Double-check your email address and password
• Use the Forgot Password option
• Make sure cookies are enabled in your browser

Access Codes

Some LanternWave experiences require a session or access code, typically provided by a game organizer, teacher, or host.

• Confirm the code hasn’t expired
• Enter it exactly as provided
• Refresh the page and try again

For Parents & Guardians

LanternWave is designed with privacy and safety in mind:

• We collect only the minimum data needed
• Age-appropriate protections are applied
• We do not sell personal data
• Children’s data is handled in compliance with applicable privacy laws

For more details, please review our Privacy Policy.

Technical Support

If something isn’t working as expected:

• Refresh the page
• Use a modern browser (Chrome, Safari, Edge, or Firefox)
• Check your internet connection

Contact Support

📧 Email: support@lanternwave.com
🕒 Hours: Monday–Friday, 9am–5pm (Pacific Time)

When contacting support, please include:

• A brief description of the issue
• Your device and browser
• Any error messages (if applicable)